Terms and conditions

These terms apply to contracts between Nina Veljic (referred to as “Lumo” or “we”) and consumers within the meaning of section 1 of the Austrian Consumer Protection Act (KSchG) for goods offered on this website. The contracting party is Nina Veljic, Bräuhausgasse 57/1, 1050 Wien, Österreich. Deviating terms only apply if we expressly agree to them.

You can use your own photo unchanged or create an AI-assisted style preview from it. The free on-screen preview is not a contractual offer. It lets you review the artwork, crop and style before ordering.

Due to technical differences, screen displays and prints may vary slightly in colour, brightness, sharpness or crop. This does not apply to deviations beyond what is unavoidable for the selected printing process.

Product listings are not binding offers. You select the product, variant and artwork, add them to the basket and review all details there. Until you activate the button clearly marked as creating an obligation to pay, you can correct input errors using the editing and navigation functions or cancel the process. By activating that button, you submit a binding offer.

After clicking “Checkout”, we redirect you to the payment page of our payment service provider Stripe. There you enter your delivery address and payment details, see the merchandise value, discount, shipping costs and total price, and can cancel at any time. The order button referred to in the first paragraph is the “Pay” button on that page.

We accept your offer as soon as you have completed the payment process with Stripe; the contract is formed at that point. There is no separate order acceptance in addition to this. Immediately afterwards we send the order confirmation to the email address you provided at checkout. It is at the same time the confirmation of the concluded contract on a durable medium (section 7(3) FAGG) and contains these terms in full.

For payment methods where the funds arrive later — such as bank transfer or SEPA direct debit — the contract is likewise formed when the payment process is completed. In that case we only start production once payment has been confirmed (section 5). The order confirmation tells you which of the two applies.

Contracts may be concluded in German or English. We store the order data, but do not make the contract text available in a customer account — the contract details are in the order confirmation we send you by email; please keep it. You can also save or print these terms before ordering. We do not subscribe to any voluntary codes of conduct.

You confirm that you hold the rights needed to process and print uploaded content and respect the rights of people shown. For images of minors, you must have parental responsibility or suitable authority.

For performing the contract, you grant us a non-exclusive licence limited geographically to the service providers involved and in time to production, delivery and complaint handling. We may reject unlawful, hateful content or content infringing third-party rights.

Prices shown when the order is submitted apply in euros. They are total prices: no further taxes or duties are added. Voucher codes are valid only for the stated promotion and only while they can be redeemed in the shop; they are not paid out in cash and cannot be combined. Shipping costs per order are €3.90 for deliveries to Austria and Germany and €6.90 for deliveries to the other member states of the European Union; from a merchandise value of €50.00 both ship free of charge. They are shown separately before the binding order. Available payment methods and due dates are shown at checkout.

As a small business within the meaning of section 6(1)(27) of the Austrian VAT Act, we do not charge VAT. The prices shown therefore contain no VAT, and no input tax deduction can be claimed.

Payment is processed on our behalf by Stripe Payments Europe, Limited (Dublin, Ireland). The amount is due when the order is placed. We only start producing an artwork once payment has been confirmed. If no contract is formed, we promptly refund any payment already made using the same payment method.

Products are individually made after ordering. We deliver to all member states of the European Union; we do not deliver outside the EU. The estimated delivery time is 5 to 10 working days from confirmed payment and covers checking the artwork, production and shipping. If an item cannot be produced in exceptional circumstances, we will inform you promptly and refund payments already received. Goods remain our property until paid for in full.

Under section 18(1)(3) of the Austrian Distance and Off-Premises Contracts Act (FAGG), there is no statutory right of withdrawal for goods made to your specifications or clearly personalised to your needs. This applies to printed products individually made with the artwork you approved. Your statutory warranty rights remain unaffected.

The statutory warranty rights apply, in particular under the Austrian Consumer Warranty Act (VGG). We are liable for defects present on delivery that become apparent within two years. You may primarily request repair or replacement; a price reduction or termination of the contract is available under the statutory conditions. Personalisation does not restrict these rights. Please report transit damage or production defects promptly and include photos where helpful. Failing to do so does not restrict your statutory rights.

The statutory liability provisions apply. These terms do not restrict mandatory claims, in particular for damage caused intentionally or by gross negligence, personal injury, claims under the Austrian Product Liability Act (PHG), or statutory warranty claims. A guarantee beyond the statutory warranty exists only where we expressly provide one.

We are not legally required and do not voluntarily undertake to participate in proceedings before an alternative dispute resolution entity. If a dispute cannot be resolved, we will inform you on a durable medium, as required by section 19(3) AStG, of the competent ADR entity and whether we will participate in proceedings.

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law does not deprive you of the protection of mandatory provisions in the country of your habitual residence. The statutory places of jurisdiction apply to consumers; these terms do not establish exclusive jurisdiction at our registered office.